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EXPERIENCIA DEL CLIENTE

Procesos de negocio

 

BUSINESS PROCESS OUTSOURCING

If you are looking for a contact center outsourcing service that can provide you with the best possible customer service, then look no further than ours! We have a team of professional customer service representatives who are ready and willing to help your customers with whatever they need. We understand that excellent customer service is the key to keeping your customers happy and loyal, so we will do everything we can to make sure that they are taken care of.

We know that you might be worried about entrusting your customer service needs to another company, but we can assure you that we will take good care of them. We have years of experience in the industry and we know exactly what it takes to provide outstanding customer service. We also use the latest technology and tools to make sure that our services are of the highest quality.

 

So if you want to give your customers the best possible experience, then please Contact us today! We would be more than happy to discuss our services with you in further detail.

Inbound Call Center

Brindamos un servicio directo en el idioma sin necesidad de que contrates personal adicional.

Podemos adaptarnos a tu volumen de llamadas y requisitos de idioma, eliminando el costo de contratar personal.

Soporte de primer nivel para clientes que no hablan inglés, tenemos una solución que se adapta a las necesidades de personal de tu centro de llamadas.

Outsource Customer Support

Support in multiple languages 24/7 and geos.

  • Third-Party Verification Services

  • Consumer Product Support

  • Customer Service Representative Services CSRRetail Customer Support Services

  • Retail BPO Support Services

  • Email Support Services

  • Chat Support Services

  • Social Media Customer Service

  • Technical Support Services

  • Remote IT Support Services

  • Toll-Free Customer Support

  • Multilingual Call Center Services

  • Seminar Registration Services

  • e-Commerce Customer Support Services

  • Click to Talk Support ServicesOrder Tracking and Status Enquiry

  • Video Chat Customer Services

  • Multichannel Support Services

  • Omnichannel Support Services

Call Center Monitoring

  • Call Quality Analytics Services

  • Call Quality Monitoring Services

  • Text Monitoring Services

  • Call Auditing Services

Implementa  una estructura más rentable para brindar experiencias estandarizadas de alta calidad en el idioma nativo de tu  cliente

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¿POR QUÉ BILINGUAL?

SEGURIDAD OPERACIONAL

Why Nearshore or Offshore Inbound Customer Support?

  • Equipos altamente calificados en diferentes lugares alrededor del mundo

  • Informes y gestión de cuentas asignadas

  • La mejor calidad y eficiencia operativa

  • Gestión unificada de la fuerza laboral

Industries we service

Healthcare, Retail, E-commerce, Insurance, Technology, Hospitality 

Our Five-Step Process 5

1

Client Request

2

Project 

Analysis

3

Contract

4

5

Kick-Off

Ramp-up